Answers first. A real inbox second.
Support runs by email so that every request reaches a real inbox and can carry the account identifiers and context needed to investigate.
Primary support email
Account access, API integration, privacy, deletion, and security questions all start here.
Account or authorization issue
Include the following so we can investigate without a second round trip:
- Your company name
- The email used for the platform
- The advertiser ID or Business Center ID, when relevant
- The exact error message
- The date and approximate time of the issue
Privacy or data request
For access, correction, disconnection, portability, restriction, or deletion requests, identify the account email and the connected advertiser reference.
Deletion instructionsSecurity report
Describe the affected URL, the impact, reproduction steps, and relevant timestamps. Do not include access tokens, passwords, or unrelated personal information.
Report securelyAPI scope or feature question
State the permission category, the intended business use, and whether the advertiser account already has the matching feature in TikTok Ads Manager.
Ask about API accessWhat helps us investigate — and what must stay out of an email.
Never send your TikTok password, a full access token, a refresh token, an app secret, a payment card number, or a government identity document by ordinary email unless a secure process has been specifically arranged with us.
If a request requires sensitive material, say so in the first message and we will arrange a secure channel before anything is sent.
Questions we answer most often.
Why is a TikTok-connected feature unavailable?
TikTok-connected access varies according to the permission scopes granted through official authorization, advertiser eligibility, regional availability, and account capabilities. The rest of the Ankh Corp Ads Manager platform stays operational regardless.
Can support approve an ad or restore a TikTok account?
No. Ad review, policy enforcement, advertiser eligibility, account restrictions, and appeals are controlled entirely by TikTok. We can help identify an API or workflow issue, but we cannot override a TikTok decision.
Where can I revoke access?
You may revoke the application's access through the relevant TikTok authorization or business settings. You can also email support and ask for the data stored by Ankh Corp Ads Manager to be deleted.
Do you need my TikTok password?
Never. Authorization happens entirely inside TikTok's official flow. Anyone asking you for a TikTok password on our behalf is not acting for us — report it to support immediately.